Refund Policy

All Laser machines have 2-year warranty after purchase. During the warranty period, we will be responsible for all machine failure and damage except personal improper use, maintenance, or storage.

Please note that machine damage caused by the prolonged processing of highly reflective materials (such as copper, brass, gold, silver, etc.) is excluded from our warranty service, as back-reflection can cause irreversible damage to optical components

Normally, our return policy only for laser accessories support 30 days easy return service after receipt. This return policy will come into effect when completing your order.

For laser machine product and high-value products(value ≥$1000) , we don't offer 30-return policy. Please confirm your request before your purchase.

If your request for a refund exceeds the time on the return policy, we will not offer you any refund or exchange, except in special cases.To complete your return, we require a receipt or proof of your order
All refunds must be processed after our confirmation that you send the correct product and they are in good condition. If any damage and loss led by the customer during the return progress, we will not be responsible for the loss. Please directly contact the responsible logistics providers.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

Return policy

Your package hasn't been shipped:

In this circumstance, you can email us to cancel your order by 17263362705@163.com

In this way, you will get the total amount you paid the fastest. Please remember do not submit a chargeback, because in that way your refund time will be lengthened, and a portion of the handling fee (charged by your paying bank) will be deducted from your refund.

Your package is on the way:

In this circumstance, you should email us to intercept your package by 17263362705@163.com as soon as possible. You will receive a refund for your purchase price and pay us the costs such as interception fees and additional duties incurred. Return shipping costs are non-refundable. You will be responsible for the cost of intercepting the package.

Your package has been received:

For Laser Machine, as it is a high-valued product, we don’t support return without any objective reason.

Unopened package(s) : You will receive a refund for your purchase price. Return shipping costs are non-refundable. You will be responsible for any return shipping costs.

b. Opened package(s), unused, with its e-invoice, with all original materials and packaging, undamaged: You will receive a refund for your purchase price,Return shipping costs are non-refundable. You will be responsible for any return shipping cost.